Help & Questions
Why can I only pay with crypto right now?
Currently, our other payment gateways are not yet available. For now, we accept only USDT (ERC20) payments.
As soon as our credit card and other payment options are ready, you will be able to use them as well.
How long will my order wait for payment confirmation?
Each order is automatically held for up to 1 hour waiting for payment confirmation.
If the payment is not received within this time, the order will be automatically cancelled.
How do I pay with USDT (ERC20)?
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Check the exact amount of your order.
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Send the payment in USDT (ERC20) to the following wallet address:
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After sending, you can reply to our email with the transaction ID or include a screenshot of your payment.
How will I know my payment was received?
Once we verify your payment, we will confirm your order via email. Your order will only be processed and shipped after payment is confirmed.
What should I include in the email?
Please include:
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Your order number
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The TXID or transaction screenshot
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Any additional notes if necessary
How can I check my order status?
Click the “View Your Order” link in the order confirmation email to see the current status of your order.
Who can I contact if I have issues?
Reply directly to the order confirmation email or contact us via info@elnazbaris.art.
Can I change my order after payment?
Please contact us before sending the payment. Once the payment is confirmed, changes may not be possible.
Do you ship worldwide?
Yes! We ship worldwide from Istanbul, Turkey.
Europe: 3–7 business days (Express)
North America: 5–10 business days (Express)
Customs duties or import taxes (if applicable) are the buyer’s responsibility.
All orders include tracking information.
How long does it take to process an order?
Processing time is 3–5 business days (Mon–Fri, excluding Turkish public holidays).
Express delivery is available upon request.
What if my order is damaged during transit?
Please contact us within 48 hours of delivery with clear photos of the packaging and artwork.
We will arrange a refund or replacement depending on the situation.
Do you offer custom paintings?
Yes! Elnaz is happy to accept custom commissions.
Please message us with your idea, preferred size, and reference images,
and we’ll confirm the details and pricing.
Are the paintings originals or prints?
All artworks are 100% original oil paintings by Elnaz Baris (Asgharzadeh).
We do not sell mass-produced prints unless clearly stated in the product description.
Do you include a Certificate of Authenticity?
Yes — every original painting comes with a signed Certificate of Authenticity from the artist.
Can I follow Elnaz’s work process online?
Absolutely! You can watch Elnaz’s painting process and tutorials on her YouTube channel:
👉 @ElnazBaris
Are the paintings framed? How are they shipped?
All original paintings are unframed and unstretched (unless otherwise stated).
They are carefully rolled and shipped in a sturdy protective tube to ensure safe delivery.
If you prefer framing, please contact us before purchasing to discuss options and additional costs.
Do you accept returns or exchanges?
Because each artwork is original and handmade, we only accept returns if the item arrives damaged.
Please contact us within 48 hours of delivery for assistance.
Didn't find your question here?
If your question is not listed above, feel free to email us directly and we will get back to you as soon as possible.